The Clinical Services Technician (CST) will be responsible for direct patient care and provides clinical support to providers. Duties include but not limited to the following: obtain patient medical history information, expedite patient flow, room patients, stocking clinic with supplies, navigate electronic health record system, schedule and follow-up with appointments and assist with medication fill requests, prior authorizations and schedule tests, procedures and consults. The CST will communicate with pharmacies, insurance companies, patients and physicians in a respectful manner and follow UK Healthcare behavioral expectations for service excellence.
The ideal candidate will have: SRNA and/or CMA certification; direct patient care experience working in a hospital, clinic, and/or medical office setting; the ability to manage multiple activities and timelines; an excellent medical terminology background; organizational skills; dependability; exceptional communication skills (written & verbal); the ability to work well both independently as well as closely with co-workers in a supportive team environment; computer skills and knowledge (including Microsoft Office); strong customer service skills; excellent active-listening skills; and possess a high attention to detail.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Have one or more of the following: 1. Kentucky Registered SRNA, 2. RN nursing student who has completed first fundamental course and a clinical, 3. Military Medic, 4.Graduate from an accredited medical assistant program, 5. Certified Medical Assistant (CMA), 6. Registered Medical Assistant (RMA), 7. Nationally Certified Medical Assistant (NCMA), 8. Certified Clinical Medical Assistant (CCMA), 9. A CSTIII at UK in the last 12 months: PLUSBLS at time of hire through American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider
Patient care in a hospital, clinic, or medical office preferred. State Registered Nursing Assistant (SRNA) and/or Certified Medical Assistant (CMA) also preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.