At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced through major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As the teaching hospital of Harvard Medical School, our reach is global and our impact is profound.
This Manager, Physician Relations & Outreach will be responsible for:
Serving as a primary point of contact and key interface between Boston Children's enterprise and referring physicians/offices and medical groups to ensure effective, efficient and durable relationships.
Negotiating contracts between Boston Children's and external physician organizations and Managing the initiatives designed to enhance the relationships between Boston Children's and external physician organizations.
Leading the promotion of the institution's clinical and educational programs, and facilitates the response to referral, communication and ease of practice issues.
Contributing to Physician Relations and Outreach (PRO) leadership and teamwork, providing input and feedback on the strategy and tactics for building an integrated delivery system with primary care physicians/practices, community health centers, and other pediatric providers.
Establishing and adhering to an ongoing schedule of visits to clinicians and medical practices in identified target areas based on a sound market strategy and serving as key administrative contact and maintain positive relationships with all referring clinicians and their respective office staff; additionally will routinely visit (in person) and communicate via phone & email to identify challenges, to educate, and to help resolve dissatisfies.
Identifying system issues and engaging other BCH and specialty departments in promoting solutions to address challenges.
Developing tools to measure the effectiveness of BCH outreach activities including Practice Liaison service, Visiting Specialist Rounds, MyPatients portal utilization, and PRO practice visits.
Overseeing input of relevant data into tracking systems for the purpose of generating reports for tracking visits to physician practice and medical groups, prospecting activity, and pipeline status; managing PCP rosters and maintaining relationship scorecards.
Ensuring that provider concerns are (i) tracked in a customer service database; (ii) associated with a recommended resolution, and (iii) that action is initiated to resolve all material physician complaints.
Leading and/or supporting projects and initiatives to increase primary care affiliations with Boston Children's, and to position Boston Children's to earn referrals from health care providers.
Work requires the knowledge of theories, principles, and concepts typically acquired through completion of a Bachelor's degree in Nursing, Health Care Management, IT management or a related field and three to five years of experience in healthcare is required. Master's degree in Business, Public Health, or Health Administration is preferred.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2762988
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.